Sales Academy Sales revenue generation has everything to do with the training, competency and drive of your sales team. The Sales Academy addresses real business sales challenges and provides the much needed help to sales people to be able to deal capably with market situations and deliver maximum results. Our programs are arguably the most … Continue reading Sales Academy
Leadership Development The leader’s unique legacy is the creation of valued institutions that survive over time. The most significant contributions that leaders make is the long term development of people and their institutions so that they can adapt, change, prosper and grow. This program hopes to contribute to the revitalization of organizations, to the creation … Continue reading Leadership Development
Customer Service The value of OUTSTANDING customer service in any business cannot be downplayed. In dealing with clients, the focus should and must always be on creating a POSITIVE EXPERIENCE in every interaction-whether on phone, mail or face to face. Customers are like elephants—they never forget the experience whether good or bad. Poor customer experience … Continue reading Customer Service
Communication Skills Many managers assume that if they communicate clearly with their employees, their job is done. However, there are many reasons why employees may not hear or understand what their managers are saying the first time around. In fact, you may have heard that messages need to be repeated 6 to 7 times before … Continue reading Communication Skills
Change Management Change is natural and good, but people's reaction to change is unpredictable and irrational. Leading, managing and surviving organizational change is inseparable from managing personal change. Managing change therefore means managing people's fear. Resistance to change comes from a fear of the unknown or an expectation of loss. An individual's degree of resistance … Continue reading Change Management
Diversity & Inclusion Other the years, organizations and companies with diverse teams have gradually emerged. As a result, diversity and inclusion at the workplace has now become a regular subject of discussion among employers and business leaders. While a diverse range of individuals and personalities bring great value to organizations, it also present very real … Continue reading Diversity & Inclusion
Corporate Governance Corporate governance is key in helping organizations get established and build an environment of trust, transparency and accountability necessary for fostering long-term investment, financial stability, business integrity and continued growth. This program offers insight on the principles and the key building blocks for a sound corporate governance framework and provides practical guidance for … Continue reading Corporate Governance
Speakers’ Academy It may surprise you to know that many people thrust upon leadership roles are not aware that a rise in rank of any leadership capacity demands an expanded set of skills. One of the key competencies that determine your overall success in any leadership capacity and which you must have and develop is … Continue reading Speakers’ Academy
Coaching We provide personalized one-on-one leadership coaching for business leaders, executives and all kinds of employees of different professions to help them attain their greatness. The coaching sessions are conducted in person or virtually and they focus mainly on specific challenges that the person is experiencing. In a number of cases also, we do take … Continue reading Coaching
Performance Improvement Performance management is an integral part which enable business managers create business management policies to measure how well their business units are performing in terms of service delivery comparable to certain previous time periods. Therefore, managers need to keep track of their employees’ performance by using Key Performance Indicators (KPIs) to measure and … Continue reading Performance Improvement & Productivity