• People and Skills Development Solutions
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Customer Service

The value of OUTSTANDING customer service in any business cannot be downplayed. In dealing with clients, the focus should and must always be on creating a POSITIVE EXPERIENCE in every interaction-whether on phone, mail or face to face. Customers are like elephants—they never forget the experience whether good or bad.

Poor customer experience has a lot to do with the training of the persons concerned in dealing with the customers and their attitude towards the promise delivery of the business to the customer.

Course Modules

  • How to make customers feel special.
  • How to earn the respect of customers.
  • How to listen actively
  • How to solve customers' problems.
  • How to use body language to solve customers’ problems
  • Building Relationships with clients
  • The importance of building trust to establish winning relationships with clients and how to make that happen.
  • The best practices in client’s Relationship Building & accounts management.
  • The commandments of excellent customer service
  • How to communicate (via phone, mail or face to face) value propositions powerfully and persuasively to potential clients.
  • Managing positive customer perceptions
  • How to build positive customer relations.
  • Increasing relational capital

Additional Benefits

  • A course workbook with information presented on the material day
  • A certificate of attendance