Customer Service
The value of OUTSTANDING customer service in any business cannot be downplayed. In dealing with clients, the focus should and must always be on creating a POSITIVE EXPERIENCE in every interaction-whether on phone, mail or face to face. Customers are like elephants—they never forget the experience whether good or bad.
Poor customer experience has a lot to do with the training of the persons concerned in dealing with the customers and their attitude towards the promise delivery of the business to the customer.