Change is natural and good, but people’s reaction to change is unpredictable and irrational. Leading, managing and surviving organizational change is inseparable from managing personal change. Managing change therefore means managing people’s fear. Resistance to change comes from a fear of the unknown or an expectation of loss. An individual’s degree of resistance to change is determined by whether they perceive the change as good or bad, and how severe they expect the impact of the change to be on them.

More often than not, change is initiated because businesses have to respond to external pressures and constraints as well as internal ones. Irrespective of whether the company is either preparing for change, in the middle of managing change or just simply having a hard time recovering from some previous change, helping people cope with change is essential. Good Change Management needs people in the organization to develop skills and insight that will make a difference in the way things happen around them.