Customer Service

The value of OUTSTANDING customer service in any business cannot be downplayed. In dealing with clients, the focus should and must always be on creating a POSITIVE EXPERIENCE in every interaction-whether on phone, mail or face to face. Customers are like elephants—they never forget the experience whether good or bad.

Poor customer experience has a lot to do with the training of the persons concerned in dealing with the customers and their attitude towards the promise delivery of the business to the customer.

Course Modules

How to make customers feel special.
How to earn the respect of customers.
How to listen actively
How to solve customers' problems.
How to use body language to solve customers’ problems
Building Relationships with clients
The importance of building trust to establish winning relationships with clients and how to make that happen.

The best practices in client’s Relationship Building & accounts management.
The commandments of excellent customer service
How to communicate (via phone, mail or face to face) value propositions powerfully and persuasively to potential clients.
Managing positive customer perceptions
How to build positive customer relations.
Increasing relational capital

Additional Benefits

A course workbook with information presented on the material day
A certificate of attendance

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