Performance management is an integral part which enable business managers create business management policies to measure how well their business units are performing in terms of service delivery comparable to certain previous time periods. Therefore, managers need to keep track of their employees’ performance by using Key Performance Indicators (KPIs) to measure and evaluate their performance in line with the departmental objectives.

This course is about developing the heads of departments to be able to identify key result areas of their subordinates that are aligned to the department KPIs and which are aligned with the company’s vision and mission statement. Managing KPIs competently will lead to better performance of both participants and their departments resulting to improved performance across the various business functions. This program is a step by step guide to equip your managers and heads of departments with the requisite skills to help them get the best out of every employee.